Refund policy

Return & Refund Policy

We create each of our products by hand with care. Because of this, small variations and imperfections are part of their uniqueness and are not considered defects. Please read our policy carefully before purchasing.

Damaged or Defective Items

• If your product arrives with severe damage or a clear production defect that makes it unusable, please contact us within 7 days of receiving your order.

• We will either:

  • Send you a replacement at no extra cost, or

  • Issue a partial refund (refund amount depends on the extent of the damage).

• Full refunds are not provided.

Minor Imperfections

• Because our products are handmade, minor imperfections are normal and part of the design.

• Refunds are not available for these cases.

• Instead, we may offer a small discount or partial credit for your next order, at our discretion.

Time Frame for Claims

• All issues must be reported within 7 days of receiving your order.

• Claims made after 7 days cannot be accepted.

How to Submit a Claim

• Email us at Sayabynas@gmail.com with:

  • Your order number

  • Photos of the issue

• Our team will review your request and get back to you within 2–5 business days.