Terms of service

Terms of Service

Last Updated: September 4, 2025

Welcome to Saya by Nas. These Terms of Service (“Terms”) govern your use of our website and services, including purchasing products from our online store. By accessing or using our store, you agree to be bound by these Terms. Please read them carefully.

1. General Conditions

  • Saya by Nas operates this store using Shopify.

  • You must be at least the age of majority in your jurisdiction to purchase from us.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices and availability of products are subject to change without notice.

2. Products and Orders

  • All our products are handmade. Small imperfections and variations are natural and not considered defects.

  • By placing an order, you agree to provide accurate, current, and complete purchase and account information.

  • We reserve the right to limit or cancel orders if we suspect fraud, unauthorized use, or reseller activity.

3. Pricing and Payment

  • Prices are listed in your selected currency and include applicable taxes where required by law.

  • We accept payments through Shopify Payments and other available methods at checkout.

  • You agree to provide current, complete, and accurate payment information.

4. Shipping and Delivery

  • We ship both locally within Bali/Indonesia and internationally.

  • Shipping costs and delivery times vary depending on the destination.

  • Customers are responsible for providing a correct shipping address. We are not responsible for delays or losses caused by incorrect addresses or customs issues.

5. Returns and Refunds

  • Our Refund & Return Policy applies to all purchases. Please review it carefully before ordering.

  • Severe damage/defect: We offer a replacement or partial refund.

  • Minor imperfections: Not refundable (we may offer a small discount or credit at our discretion).

  • All claims must be made within 7 days of receiving your order.

6. Intellectual Property

  • All content on this site (including logos, text, designs, product images, and graphics) is the property of Saya by Nas and protected by copyright law.

  • You may not reproduce, sell, or exploit any portion of the Services without our express written permission.

7. Limitation of Liability

  • Saya by Nas is not liable for any indirect, incidental, or consequential damages arising from your use of our Services.

  • Our liability is limited to the maximum extent permitted by law and never exceeds the amount you paid for the product purchased.

8. Governing Law

  • These Terms are governed by the laws of Indonesia.

  • Any disputes shall be resolved in the courts of Denpasar, Bali, unless otherwise required by law.

9. Changes to Terms

  • We may update these Terms from time to time. Changes will take effect immediately when posted on this website.

10. Contact

For questions about these Terms of Service, please contact us:

Saya by Nas
Jl. Sunset Road Tengah Building No. 9
Desa/Kelurahan Seminyak, Kec. Kuta
Kabupaten Badung, Provinsi Bali
Kode Pos: 80361, Indonesia
Email: sayabynas@gmail.com